/build/static/layout/Breadcrumb_cap_w.png
03/04/2019 288 views

Hello,

We currently have an issue that new imaged machines do not receive software.

When we image an existing machine and give it the same name, the K1000 keeps the old inventory information (even after a manual inventory) and does not send new software to the imaged machine.

Does anyone know a solution for this?

Thank you in advance.

1 Comment   [ + ] Show comment

Comments

  • Does anyone have an idea for this issue?
    We need to empty the inventory information of an asset after it has been reimaged.


Community Chosen Answer

1

what do you mean with "old inventory information"?
The new device takes over the old asset, this is works as designed.

You may need to decide if the device is newly imaged or not.

I by myself use a Custom Inventory Rule which checks for the KACE deployment file and its age. This helps me to decide if the device is new. 
With this CIR I built a new_devices-label and linked all software to it.
So new devices get all nessesary software.

Answered 03/05/2019 by: Nico_K
Red Belt

  • The newly imaged device remains in Kace, but the inventory information that was present before it was re-imaged, also remains. Therefor the device does not receive new software, because the inventory shows it is already installed. I need to reset the inventory information on devices that have been re-imaged.
    • please update to 9.0
      In previous versions there was a bug K1-19899 which caused this.
      A workaround is: delete the old inventory items.
      • Our K1000 is currently on 9.0.270.
  • Does anyone have an idea for this issue?
    We need to empty the inventory information of an asset after it has been reimaged.
    • As Nico suggested , try manually deleting the inventory item (not the associated asset record) and then force the device to check in and it should create a fresh record
      • Can you please explain what you mean by deleting the inventory "item"?
      • In your SMA Console go to Inventory>Devices and find the item you wish to delete. Tick the box alongside the item and then Choose Action>Force Inventory. Tick the box again and select Choose Action>Delete. With luck the inventory item will be deleted but the request to the agent on the machine will be valid, thus forcing the agent to check in and create a fresh inventory item for the device
      • Manually deleting the assets from inventory is something I am trying to avoid as some of our clients image computers themselves whilst we manage the Kace environment. There is no automated process for this?
      • Thank you for your reply. I did indeed delete the device inventory record, not the asset record, miscommunication from my part. The problem is that I manually need to delete the device inventory item before the software is being deployed, because as you say, the inventory record will still show that the software is installed.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.
    • This content is currently hidden from public view.
      Reason: Removed by member request For more information, visit our FAQ's.

All Answers

0

So KACE Inventory/Asset /Agent Management 1.1


When an agent is installed on a machine and it checks in for the first time, it creates an INVENTORY record. What it also does is create an asset record that is linked to the inventory record, the link being defined within the device asset type.


The Asset exists to allow you to add additional data to the record such as location, user , status etc, but it also exists to hold the history of the Inventory record. So every time the inventory is updated by the machine check in, any changes to the data found is written to the Asset record.


Software installed is held within the INVENTORY record, so if your managed installations are trying to identify missing software so that installation can happen, they are looking at the INVENTORY record.

So when I suggested that you delete the INVENTORY record, you will be leaving in place the ASSET record which contains all of the important data.

If the INVENTORY record is missing when the device checks in, KACE will create a fresh INVENTORY record, and look to see if it should link to an existing ASSET record, so if the software is no longer installed, the managed installation should fire for you.

If none of the above makes sense, can I suggest you take our Benchmark Survey for the SMA by clicking here and then use your free hours consultancy to go through the KACE basics and help you troubleshoot??

Answered 03/15/2019 by: Hobbsy
Red Belt