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Best Practices Question


Changing service desk default ticket name - something other than TICK

12/20/2018 556 views

Hi, 

Does anyone know whether it's possible to change the default ticket name from [TICKnnnn] to something based on the queue name?


Thanks, 

Chris.

2 Comments   [ + ] Show comments

Comments

  • I'm not sure what you mean by "default ticket name". Are you referring to the title of the ticket, or the subject of the email messages sent by the service desk?
  • the ticket number, i guess - they are all numbered/named TICK:nnnn ... it would be helpful if it could be designated as something other than TICK: ....

    example: if i have a queue for monitoring alerts, and a queue for service requests, it would be great if they could be numbered/named as "ALERT:nnnn" and "SerReq:nnnn" ... that's what i mean.

All Answers

0

Unfortunately, that is not possible,

You may want to vote and comment here:

https://kace.uservoice.com/forums/82699-sma-k1000/suggestions/2206843-allow-tick-ticket-prefix-to-be-changed



Answered 12/20/2018 by: Channeler
Red Belt

 
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