Best Practices Question

Changing service desk default ticket name - something other than TICK

12/20/2018 556 views


Does anyone know whether it's possible to change the default ticket name from [TICKnnnn] to something based on the queue name?



2 Comments   [ + ] Show comments


  • I'm not sure what you mean by "default ticket name". Are you referring to the title of the ticket, or the subject of the email messages sent by the service desk?
  • the ticket number, i guess - they are all numbered/named TICK:nnnn ... it would be helpful if it could be designated as something other than TICK: ....

    example: if i have a queue for monitoring alerts, and a queue for service requests, it would be great if they could be numbered/named as "ALERT:nnnn" and "SerReq:nnnn" ... that's what i mean.

All Answers


Unfortunately, that is not possible,

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Answered 12/20/2018 by: Channeler
Red Belt

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