Systems Management Question
Change management flow in Kace.
I am trying to build a change management process in Kace using approval process and everything seems to be doable except i can not figure out how to change ticket status to a custom status base don approval status. I would like to have ticket change to Implementation pending upon approval and Info requested upon rejection but it doesn't seem to have those options in the process. All i get is closed and canceled. Does anyone know how can this be done?