Change existing ticket's queue via email?
04/10/2018 891 views
We have it set so you can edit tickets via email, using things such as "@category=Hardware::Desktop" or "@status=Closed" and so on. However, one of the things I'd like to do is change the queue of an existing ticket via email. I try responding to the ticket with "@queue=[QueueName]" and I get back an error that the permissions for "queue" are "Hidden." Upon seeing this, I went into the Queue Customization to change those permissions but could not find anything for the Queue field.
Is there something I'm missing? Some place to change the permissions to edit the queue without having to log into KACE via web client?