KACE Product Support Question

Can't Install KACE Agent on a Computer

04/16/2019 289 views

When I try to install Kace agent on a certain computer I get the below error. Never had this happen before in my other 2000 installs.

1 Comment   [ + ] Show comment


  • Are you sure the Agent is not installed already?

    Go to that KACE folder and run:

    AMPTools.exe uninstall all-kuid

    Then attempt to install the agent again.

    Maybe is being pushed via GPO?

All Answers


This message shows that an old agent (pre 7) is installed on the machine.
The easiest way is to uninstall the old agent and then install the new one.

c:\program files (x86)\dell\kace\amptools.exe uninstall
Then you should cleanout:
c:\program files (x86)\dell\kace\

(just to be sure)
Then you can install the new agent. A reboot is suggested before (just to be sure)

Answered 04/16/2019 by: Nico_K
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