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Can you update a K1000 Ticket via email?

Is there a way to update a Kbox ticket that has already been created via email?

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Answers (1)

Answer Summary:
Posted by: chucksteel 5 years ago
Red Belt
2

Top Answer

Yes. If the subject line of the email contains [TICK:1234] the K1000 will append the contents of the email to the ticket as a comment. You can also update fields like this:
@category=Hardware
@priority=Low

Those variables must be present at the top of the email.

For further details check the help documentation under Using the Service Desk > Managing Service Desk tickets, processes, and reports > Creating and managing tickets by email.

Comments:
  • Great that worked! - salvie 5 years ago

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