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KACE Product Support Question


Can you update a K1000 Ticket via email?

01/05/2016 1214 views
Is there a way to update a Kbox ticket that has already been created via email?
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Yes. If the subject line of the email contains [TICK:1234] the K1000 will append the contents of the email to the ticket as a comment. You can also update fields like this:
@category=Hardware
@priority=Low

Those variables must be present at the top of the email.

For further details check the help documentation under Using the Service Desk > Managing Service Desk tickets, processes, and reports > Creating and managing tickets by email.
Answered 01/06/2016 by: chucksteel
Red Belt

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