KACE Product Support Question

Can you help me re-install the latest K2000 from iso BSD hangs up.

06/11/2015 1249 views
A K2000 server update gone bad has forced us to download the latest iso for the K2000 and attempt to do a fresh install. I boot from the DVD burned with the iso sent to my by KACE support and  I am prompted to go through the BSD set up. I get as far as partitioning the drive and selecting USA as the language. From this point on I need some direction on what version and parts of BSD to install. I have tried several options and it always prompts that it can not install this or that package and choosing yes or no on a prompt just leads you back to the same menu. I can't find any documentation searching the KACE support portal and I have been on hold for over 1.5 hours on the support line. We are in the middle of rolling out new PCs and this is having a big impact on business. I have opened a ticket also, but I need someone to point me at the documentation or help with this ASAP.  Thanks...dn
Answer Summary:
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  • Support contacted me and sent the proper instructions. We are up and running now. Thanks...dn
  • What was the issue?
  • We didn't have any instructions on how to do a fresh install. We came to a screen where we were could choose BSD packages. None were needed and in fact none are included in the iso. At this point you choose to exit the install and enough has been installed so that the kbox will restart from the hard drive and then install the K2100 software. We were selecting packages and of course getting errors that the packages couldn't be installed from the media. It was a quick fix once we got some direction. You go as far as choosing you language then select quit install.

Answer Chosen by the Author

Support sent me the proper instructions. We are now up and running. Thanks all.
Answered 06/11/2015 by: dnorwood
Orange Belt

All Answers

The iso should be automated to do everything itself.  Hopefully they matched your K2000 hardware to the correct ISO.

Answered 06/11/2015 by: cserrins
Red Belt

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