KACE Product Support Question
Can you have notification emails sent to an alternate address for end users?
We are using the Kace helpdesk and find it works well for us although there is one point I've been unable to figure out.
We need to set up a field on a support ticket called "Email Address". We want Kace to then use this field for all correspondence relating to that ticket.
It seems a pretty simple thing to do but I can't figure it out.