KACE Product Support Question
Can the update statement on a ticket rule be an insert?
06/11/2015 1250 views
Management would like to track small issues that are usually resolved quickly on first contact (like password resets). They would like me to set up a rule to insert a record into the HD_WORK table for all tickets in a specific queue to for 5 minutes of work. Is it even possible for the update statement box to contain a mysql insert statement?