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KACE Product Support Question


Can the KACE agent communication with the K1000 using a different DNS name to the web server FQDN?

07/10/2020 222 views

Hi,


We don't have the K1000 facing the internet and have it behind a WAF for the Helpdesk.

Having some fun with VPN and DNS resolution so I'm just wondering if we can configure the Agent with a DNS address for the K1000 that is different to the configure FQDN?

The reason I ask is I have tried but think I'm seeing the Agent reconfigure itself back to the FQDN.


Should the Agent just obey what it is configured with?


Thanks


Damien

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The agent config file is always rewritten with the webserver name, since the webserver name is the name where it tries to up- and downloads.
If the config file would keep its "original config" a connection would fail usually.
You can modify your DNS settings in the env to allow a correct communication. 

There is a plan to ease some settings for special environments in the future (which would make my current workaround for internal DNS to the internal IP of the appliance no more nessesary) but not 100% clear which version will bring this improvement.

Answered 07/11/2020 by: Nico_K
Red Belt

  • "You can modify your DNS settings in the env to allow a correct communication. "

    Can you clarify what you mean with this comment?
    • you can set an A (or AAAA) record for the alternative DNS name you need (or forwarding or similar, really depending on your env or even hardcode the IP in the hosts-file on the clients if you like)

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