My entire ISD group has owner access so that they can work tickets which means that they can change the priority as they wish.  I would like to have the priority field only be able to be changed by only one or two people.

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There isn't a way to do that. If they are admins or ticket owners they can change the priority of the ticket. It will be logged in the comment of the ticket and you could do a report on that change that is sent to you daily and then question the ISD member why they changed it. 

Answered 02/01/2013 by: nshah
Red Belt

  • Thanks for the Answer nshah.
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