Has anyone else received this error when trying to get a client to check in?  I'm on a Dell XPS 15 running Win10 x64 ver. 1903.  I'm on kbot version 9.0.167.
I have been manually running "C:\Program Files (x86)\Quest\KACE\runkbot.exe" 4 0 and piping output to a text file. Here is a piece of that text file:

[runkbot:KBotScriptLog::Upload   ] KBotScriptLog::Upload - Uploading kbot log to http://kace.domain.com/service/kbot_upload.php?BAD_MAC_IP=##.##.##.##&filename=KBOT_LOG.txt&mac=fc4c0c44-360e-4fdf-b6cd-e2b01ab04ba4&kbotId=4

The agent is still not checking in. Any ideas on further trouble shooting?

0 Comments   [ + ] Show comments

Answers (2)

Answer Summary:
Posted by: jmoss 1 year ago
Senior White Belt

Top Answer

Hereare the steps I took to resolve it:

  • On the affected PC, make sure you have full access rights to C:\ProgramData\Quest\KACE\inventory.xml

  • Open inventory.xml  using Notepad (or whatever you prefer) Scroll down to the TRUSTED_PLATFORM_MODULE section.


  • Example of malformed entries:   


    • [MANUFACTURER_VERSION_INFO] 4e5043543735780002000036726c730000 [/MANUFACTURER_VERSION_INFO]

  • Remove the information between the HTML tags and place any letter there ' A '

  • Example:


  • Save the file.

  • Use the KAT tool to manually check in.

  • To obtain the latest version of the KACE Agent Toolkit, go to Settings | Support | Troubleshooting Tools | KACE Agent Toolkit (KAT) | Download

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ