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KACE Product Support Question


BAD_MAC_IP

07/26/2019 738 views

Has anyone else received this error when trying to get a client to check in?  I'm on a Dell XPS 15 running Win10 x64 ver. 1903.  I'm on kbot version 9.0.167.
I have been manually running "C:\Program Files (x86)\Quest\KACE\runkbot.exe" 4 0 and piping output to a text file. Here is a piece of that text file:

[runkbot:KBotScriptLog::Upload   ] KBotScriptLog::Upload - Uploading kbot log to http://kace.domain.com/service/kbot_upload.php?BAD_MAC_IP=##.##.##.##&filename=KBOT_LOG.txt&mac=fc4c0c44-360e-4fdf-b6cd-e2b01ab04ba4&kbotId=4


The agent is still not checking in. Any ideas on further trouble shooting?

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Hereare the steps I took to resolve it:

  • On the affected PC, make sure you have full access rights to C:\ProgramData\Quest\KACE\inventory.xml

  • Open inventory.xml  using Notepad (or whatever you prefer) Scroll down to the TRUSTED_PLATFORM_MODULE section.

  • Note the MANUFACTURER_VERSION_INFO section.

  • Example of malformed entries:   

    • [MANUFACTURER_VERSION_INFO] NPCT75x? 6rls [/ MANUFACTURER_VERSION_INFO]

    • [MANUFACTURER_VERSION_INFO] 4e5043543735780002000036726c730000 [/MANUFACTURER_VERSION_INFO]

  • Remove the information between the HTML tags and place any letter there ' A '

  • Example:

    • [MANUFACTURER_VERSION_INFO] A [/ MANUFACTURER_VERSION_INFO]

  • Save the file.

  • Use the KAT tool to manually check in.

  • To obtain the latest version of the KACE Agent Toolkit, go to Settings | Support | Troubleshooting Tools | KACE Agent Toolkit (KAT) | Download

Answered 08/09/2019 by: jmoss
Senior White Belt

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