Best Practices Question

Automated service desk ticket generation for regularly occurring tasks - K1000?

02/21/2019 422 views

I would like to automate ticket generation for regularly occurring tasks based on a schedule. For example, twice a year I'd like a ticket created so that someone does an AD audit. Has anyone managed to do this? Any help would be appreciated, thanks :)

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Answer Chosen by the Author


See if this will still work....


Answered 02/25/2019 by: Hobbsy
Red Belt

Community Chosen Answer


We currently use this method for recurring tickets and it works fine.  https://www.itninja.com/blog/view/scheduling-ticket-creation?source=itn_email&campaign=digest&medium=weekly&content=blog_view

Answered 02/25/2019 by: jpack1221
Senior White Belt

All Answers


I would use a scheduled report which runs the nessesary report (if there is one like "which systems use which MS Office version", else just run a fake one)
Send the email to the helpdesk which is setup to open a SR from such mails.

Answered 02/21/2019 by: Nico_K
Red Belt

  • That's an interesting workaround, very creative. Does anyone know if the system has this type of functionality 'built in'?
    • no, it is not built in

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