Automated service desk ticket generation for regularly occurring tasks - K1000?

I would like to automate ticket generation for regularly occurring tasks based on a schedule. For example, twice a year I'd like a ticket created so that someone does an AD audit. Has anyone managed to do this? Any help would be appreciated, thanks :)

0 Comments   [ + ] Show comments

Answers (3)

Answer Summary:
Posted by: jpack1221 2 years ago
Senior White Belt

We currently use this method for recurring tickets and it works fine.  https://www.itninja.com/blog/view/scheduling-ticket-creation?source=itn_email&campaign=digest&medium=weekly&content=blog_view

Posted by: Nico_K 2 years ago
Red Belt

I would use a scheduled report which runs the nessesary report (if there is one like "which systems use which MS Office version", else just run a fake one)
Send the email to the helpdesk which is setup to open a SR from such mails.

  • That's an interesting workaround, very creative. Does anyone know if the system has this type of functionality 'built in'? - psagert 2 years ago
    • no, it is not built in - Nico_K 2 years ago
Posted by: Hobbsy 2 years ago
Red Belt

Top Answer

See if this will still work....


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ