KACE Product Support Question
Automate the Inclusion of "New" Operating Systems to Custom Inventory Rules?
04/05/2017 1382 views
Whenever a "new" OS shows up on the K1000, that OS is not selected to run any Custom Inventory Rules (CIRs). Unfortunately, "new" can mean a different build of an operating system, which is extremely problematic for Macs. I have 213(!!!) distinct entries for Mac OS X in my "OPERATING_SYSTEM" table, and on CIRs I can see there are 49 which are active. This means that every time the Mac OS is updated I have to go in to each CIR in Software Inventory to enable it in "Supported Operating Systems". As we increase the number of CIRs, this has become untenable: It takes about ten minutes of redundant clicking. This year alone, there have been 8 new OSes detected in my environment. Is there any way to add these automatically to CIRs? Has anyone tackled this problem in another way? Or if anyone knows a uservoice entry for this improvement, let me know.
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I agree that this is a major annoyance. It should be possible to create a ticket rule that will insert rows into the SOFTWARE_OS_JT table but I haven't experimented with it.
Answered 04/06/2017 by: chucksteel