KACE Product Support Question
Auto fill an Asset field in a Ticket submitted by a user on the owner side
So...when a ticket is created by the user, the "Machine" field
is set to the users "Fleet Number" automatically.
This is because on the user side the box for "Filter on submitter assigned devices" is checked.
So the user doesn't have to worry about searching for their machine in the list before submitting a ticket.
Now on the owner side, when the ticket is received we have an "asset field".... (which is owner only and hidden from the user) ,
and should be populated with the corresponding asset for the "machine".
These entries are basically the same....one being a device and the other being an asset.
My issue is, on the owner side, the asset also has a box.... "Filter on submitter assigned asset", which I cant seem to get to stay checked.
This way it make life easier for the owners to not have to search for the corresponding asset of the submitter, before closing a ticket.
The asset is a required field, and the ticket won't close until it is populated.
I can't seem to the save the option for the box "Filter on submitter assigned asset" to be checked on the ticket owner side,
This makes closing several tickets at once impossible, as this is a "required field" and would therefore
need each individual ticket to get the field populated before it can be closed.