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KACE Product Support Question


Auto Assigning Tickets to User Based on "Catergory" Field

06/28/2016 419 views
Auto Assigning Tickets to User Based on "Category" Field

Hello All,

I am attempting to set up the Service Desk in Kace.

I have various options in the Category Field. What I would like to do is have certain users be auto assigned tickets based on what category is selected.

We have two teams:

1. Desktop Administrators
2. Server Administrators 

When someone creates a ticket for say the category "Password Reset" 

I would like that ticket to be auto assigned to a particular user.

I just cant figure out the login, can anyone assist me?
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Comments

  • When you edit the categories there should be a dropdown for default owner, select the owner from the dropdown list.

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