When I customize the asset type (in this case computer) I have the "Mapped Inventory Field" and "Matching Asset Field"

But how can I use this for more than one field. It doesnt seem to remember the previous association if I change it. And I want it to pull the serial number, user and system description fields. But from what I am experiencing I can only pull one at a time, wait for every system to sync and update that field and then change it to update one of the other field I want to be automatically populated.


Am I correct that there really isnt a better way to do this?

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That is correct. What you are talking about is the association between inventory and assets where we link the computer to its asset partner. You want to use something that isnt going to change and not break the association between the inventory entry and asset entry.


The options you see are the only ones you get and the rest of the data is either imported into the KBOX via a CSV file or added manually.



Answered 04/25/2013 by: nshah
Red Belt

  • You could theoretically also create a service desk rule that would copy data from the inventory to the asset module.
  • very true chucksteel.
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You could export the computer inventory to a csv file (Inventory>Computer>Choose Action>Export to CSV format) and then do an import from the CSV file.  You will need to make sure though that the computer asset type has the necessary fields built into first.

Answered 04/25/2013 by: Timi
Seventh Degree Black Belt

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