KACE Product Support Question
I am new to the Kace Software - When we image a machine it adds the kace client software and then Kbox see's it and then adds it to our system as an asset. It adds our asset number automatically but does not add its mac address. Is there a way to have the MAC address and the service tag added directly when kbox see's it? We have a person that then goes through and adds that information but it seems that the KACE software could do that - K1000 and K2000
Community Chosen Answer
If the machines are checking in, the K1000 should show both the serial number and the MAC address in the computer's inventory detail.
The MAC address of the network connection that was active when inventory was taken is listed in the Summary section, the rest are under Inventory Information>Network Interfaces.
The serial number should be listed under the summary as well. If it is not, it should then be listed under Inventory Information>Hardware>BIOS Serial Number.
If you aren't getting those, you might have an issue with WMI or there could possibly be another issue like the motherboard getting replaced and the serial number wasn't set.
If you are still having problems, update your post here or submit a ticket to KACE support.