I have a few questions to ask about the KACE SMA:
1) Is there a way of tracking and reporting which user has been allocated what asset, and maintaining a history within KACE SMA?
2) If an asset is wiped and re-installed or upgraded, will KACE SMA recognise it as the same asset, or re-enroll it as a new asset?
3) If KACE SMA recognises the asset after a re-installation, will existing Service Desk tickets remain allocated to that asset so staff can refer to its incident history?
Thanks in advance!