Generate service desk ticket when device asset status set to Reserved

I'm interested in generating a service desk workflow for the deployment of an asset to a user when the asset's status is set to Reserved. Does anyone have any recommendations or best practices for how I might be able to accomplish this? We don't currently use the service desk feature of our K1000 but would like to leverage it for this specific purpose.

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Answers (1)

Posted by: Hobbsy 12 months ago
Red Belt

Most things are possible if you can define the workflow that you need we can then work out how the asset and service desk tickets need to interact.

Contact me if you would like a session to discuss and define the workflow.

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