Are you able to run a report, or search by technician in the notes, or opened by?
I am trying to run a report, or do a search, so I can find all Kace tickets opened by specific users. We have a helpdesk, with multiple staff. and we have to assign tickets to other technicians at times. I would like to run a report, or be able to view what tickets a specific person has opened, tickets that are assigned to them, or other people. Is this possible? I'm not having any luck with what I've been trying.
Community Chosen Answer
The way I would do your search is to combine these items into an advanced search:
- timestamp (or date)
status matches regex status1|status2|status3|etc
owner username matches regex ^(user1|user2|user3|etc)$
created > 2013-04-01
- relative timestamps
- states (like "opened") instead of all the opened status values
- user labels