Best Practices Question
Approver Automation Through Email
03/15/2017 826 views
We are preparing to deploy the Service Desk to our users in KACE.
We would like to setup a way for a ticket approver to be able to easily approve or reject without having to use the @approval= tag in the email. Most of the people who do the approvals are on the move and do this from their mobiles frequently. Logging into the portal to provide approval will seldom happen. This is usually for a request for a permission change or access to a resource. Not like a typical approval process for ticket progression.
Has anybody found an easy way to do this by providing a custom email response when the approver is selected that they can simply type Approved or Rejected?
An even more ideal way would be to provide Approved or Rejected Links in the email and they could just click one.
I haven't found a way to do this but training the users to use that tag would be minimally successful.
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