/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


Approval Process for Work Flow not working

02/22/2017 852 views
We are on version 7 for the K1000, I have configured our work flow processes to not open child tickets within the process until approved.  I have gone over my settings and this is not working. What I want is ticket is opened by client, Help Desk flips to process, Approval required for this process, Once approved the child tickets within this work flow process is opened.  Am I missing something on setting this up or how this works? I also have emails set up for approver and this is not working. Thanks 
2 Comments   [ + ] Show comments

Comments

  • Can you post your current configuration?
  • Sorry this took so long have been in a lot of meetings lately.
    1 Quote generated,attached to the ticket and sent to client for review before order is processed

    2 Hardware is purchased by PO or Credit; PO attached to ticket, Item is inventoried when received

    3 Deliver and setup

    Approvals
    One or more approvals required for this process to start.

    Approval Steps

    Approval Step 1
    Sandi Carpenter

    All approvals are required.

    Approval Timeout Period: 48 Hours

    Approval Notification Recurrence: 24 Hours

    Use business hours and holidays for approval timeout and notification frequency.

Be the first to answer this question

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ