KACE Product Support Question

K1000 Ticket Approval process

04/08/2013 4107 views

I'm new to Kace and I'm just wondering if this approval process is possible and if so, how do I set it up ?

We already have a helpdesk queue in place. Is it possible to add approval based on certain fields ? ie. if the submitter selects that they want new software installed, then it needs to be approved. If they don't, it doesn't require approval.  And can the approvers be based on a field ? ie. if they select Legal dept from the department drop down list, the approval would go to the legal dept's manager.



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Question:Is it possible to add approval based on certain fields ?

Answer: yes but you would have to do it via a ticket rule. You would also have to write it custom rule and could be more complex if different approvers are needed, even for the same request if it is a differenet department. 


Answered 04/08/2013 by: nshah
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