03/27/2018 1732 views
I am trying to write an application where a HD tech would only need to enter in a few fields and click a button.  A KACE ticket would be then get created, closed, catergorized, time added, and have a quick comment in it.  I was thinking that I may be able to accomplish this via tags in emails, but there are no tags for hours worked on a ticket since it is a separate table.  

Does anyone know of any API's that we could use to accomplish this?  Is there any other ways that I could use email to populate hours?  
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Unfortunately, the current API doesn't list support for the service desk:

There is a User Voice submission that you can vote up:

If you are very clever with SQL you might be able to create a ticket rule that will extract data from comments and insert the appropriate fields into the HD_WORK table. 
Answered 03/28/2018 by: chucksteel
Red Belt