/build/static/layout/Breadcrumb_cap_w.png

KACE Product Support Question


API for accessing KACE databases

03/27/2018 2247 views
I am trying to write an application where a HD tech would only need to enter in a few fields and click a button.  A KACE ticket would be then get created, closed, catergorized, time added, and have a quick comment in it.  I was thinking that I may be able to accomplish this via tags in emails, but there are no tags for hours worked on a ticket since it is a separate table.  

Does anyone know of any API's that we could use to accomplish this?  Is there any other ways that I could use email to populate hours?  
0 Comments   [ + ] Show comments

Comments


All Answers

1
Unfortunately, the current API doesn't list support for the service desk:

There is a User Voice submission that you can vote up:

If you are very clever with SQL you might be able to create a ticket rule that will extract data from comments and insert the appropriate fields into the HD_WORK table. 
Answered 03/28/2018 by: chucksteel
Red Belt

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login

Share

 
This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ