KACE Product Support Question
Anyone had an error "There is no disk. Please insert a disk into Drive E:" when imaging?
We are trying to image a Lenovo T470 with an image provided by a client. It's Win7, but we have slipstreamed the necessary NVMe drivers and it works OK on an X270 deployment (the X270 uses the same Samsung NVMe drive as it's T470 sibling).
However, when we try to deploy to a T470 (using the same KBE, image and installation tasks) it fails immediately, before it even acknowledges the first pre-install task, with the wscript error above. If we click Continue, it will do so but will throw up the same error a little further down. We can click 'Continue' again at which point it will skip down the rest of the task list and claim that it completed OK.
The laptops (T470) come factory configured with 1 disk, 3 partitions. C:\ Windows, D:\ Recovery and a 100MB hidden system partition. The X270 has the same arrangement...but it deploys just fine.
I tried to remove the two extra partitions but I was unable to remove the system partition (not surprising really...) but the Recovery one deleted. The deployment then failed with the same error...only this time it complained about drive D:\ (as opposed to E:\).
It definitely seems like this is related to the partition structure in some way, but we can't figure out how / why.
Do any fellow IT black belts (OK, maybe green at a push...) have any ideas on this??
Answer Chosen by the Author
We found that if we let KACE go through past the first step or two then, once it has formatted the disk, we just power it down. Literally just hold the power button in for a few seconds. Then try the image operation again and it works.
Bizarre. Don't you just love computers??
Community Chosen Answer
Heres an answer from Quest support
Lenovo and it's card readers are famous culprits forthis, this does not happen with any other manufacturer despite having cardreaders. For some reason those card readers will take Letter assignments inWinPE, disrupting the Deployments (the partitioning tasks).
Option 1, disable card reader from the BIOS. - i cant see where this is in the BIOS
Option 2 follow this KB:
"Operating System not Found error when Card Readerinstalled"
Please confirm KBE PE10 is being used, and it was builtwith PE10 drivers ONLY on it.
Boot to the KBE go to Recovery Options > open CMD >Open DISKPART, and do a LIST DISK, grab a screenshot, if DISK 0 is your harddrive, then do DETAIL DISK, and grab a screenshot. (see my screenshot attachedas an example)
NOTE: If you only have one partition that means youshould be deploying to a Legacy BIOS enabled machine.
And if you are PXE booting, you must be PXE booting toNIC IPV4 legacy. (see my screenshot attached).
Your three PRE tasks should be:
-Create Single Partition
-Format C: as NTFS