Anyone else having problems with the K1000 not sending emails about tickets after upgrading to 7.0 release?
We just upgraded our K1000 to 7.0 (which I am now regretting!) and ever since the upgrade, we are not receiving emails when a new ticket is created or any other notifications coming from the K1000. We are using Exchange2007. As far as I can tell, none of our SMTP settings were changed after the upgrade. Has anyone else had this problem and how did you fix it? I spent 2 1/2 hours on the phone with support this morning and they have to escalate it to a level higher.