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KACE Product Support Question


ampagent 10.1.43 cannot connect to K1000 running 10.2.234

07/28/2020 281 views

Having a run of bad luck. I upgraded the K1000 server to 10.2.234 and I noticed some weird behavior. the devices in Inventory started having crazy check in times like "-163197 seconds ago" instead of "2 days, 3 hours".

timestamps appeared in the future.

the K1000 itself was showing erratic time on its clock. I could not manulaly set the time on the K1000, which is a hyper-V VM.

I had to point the server to a NTP server on my network.

scripts wouldn't run.

agents wouldn't update once I started deploying agent 10.2.108. If I manually updated the agent, they would talk to the K1000, but otherwise no chance.

apparently if I uninstall the old agent (10.1.43) or manually upgrade to 10.2.108, I get control back.

any suggestions of how to minimize the pain? is there a hot fix maybe? I opened a ticket with support but they have not helped.


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What is the date & time of the host running the VM?
Answered 07/28/2020 by: KevinG
7th Degree Black Belt

0

Kace support helped resolve the issue. first I pointed the appliance to a domain controller as a time server. that resolved weird clock issues.

Kace support gace me a custom startup script that uninstalled the old 10.1 client and the 10.2 client got installed. all other issues were resolved by that.

Answered 08/07/2020 by: LordHeetsink
White Belt

 
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