KACE Product Support Question

Allow user / role to mod/create a service desk ticket but not to close

11/07/2015 1121 views
Greetings everyone
I have a problem with service desk in dell kace - im trying to create a user groups ( role ) who can create ticker and modify them but not close - is it even possible in Dell Kace Service desk ? 

Thx for answer ! 
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All Answers

We have run into a similar issues with Inventory.  We want folks to edit specific inventory.  The problem appears that the roles don't have the granularity to drill down.  

You can add a comment here:  https://kace.uservoice.com/forums/82699-k1000/suggestions/1247145-sub-administrator-level-roles

Also, you can vote for one if you think it is more important.  
Answered 11/09/2015 by: tech@chch.org
Yellow Belt

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