Allow user / role to mod/create a service desk ticket but not to close
Greetings everyone
I have a problem with service desk in dell kace - im trying to create a user groups ( role ) who can create ticker and modify them but not close - is it even possible in Dell Kace Service desk ?
Thx for answer !
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Posted by:
tech@chch.org
8 years ago
We have run into a similar issues with Inventory. We want folks to edit specific inventory. The problem appears that the roles don't have the granularity to drill down.
You can add a comment here: https://kace.uservoice.com/forums/82699-k1000/suggestions/1247145-sub-administrator-level-roles
Also, you can vote for one if you think it is more important.
