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KACE Product Support Question


K1000 Alert and Trigger rules

08/10/2015 1528 views

I am a NEWB to KACE 1000 but have been asked to Set the following Alert and Trigger rules. 

  1. Add acquistion queue email rule.
  2. Please add an email rule for the acquisition queue to email the help desk once a day where status is not closed and ticket due date is today, is within next 2 days, or is overdue.

Any Assistance will be appreciated, links, notes.

Thanks.

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The due date is confusing; do they want where due date is today? or is in the next 2 days? or do they want if it's either do today or in the next 2 days?

Custom ticket rules are kind of tricky. I usually reccomend reading this:
What Are Ticket Rules
https://support.software.dell.com/k1000-systems-management-appliance/kb/111734

here is an example of a popular ticket rule that gets used:
 
How to notify any user or group by email when a new ticket is created

https://support.software.dell.com/k1000-systems-management-appliance/kb/111222

There is also Kace Professional Services (fee-based) on help with writing rules as well. 

Lot of MySQL involved usually. 


Answered 08/12/2015 by: brucegoose03
5th Degree Black Belt

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