KACE Product Support Question
After booting into K2000 Boot Environment, Cursor is constantly jumping around
05/18/2017 1194 views
I am fairly new to managing our K2000 and I am running into an issue. For all of my HP desktops, I am able to sysprep and capture images without an issue. Recently I have started to add Panasonic Toughbook images onto our K2000. With some of the newer CF31 models, after I PXE boot and choose the Kace Boot Environment, the cursor on my screen constantly jumps around. I cannot get it to stop and cannot continue through with the imaging process. I have tired disabling the touchpad and only using a USB mouse, but I have the same issue. I tried creating a new KBE, but it is less reliable from the previously built one from last year. Does anyone have suggestions to fix this? I cannot capture these Toughbooks with the cursor constantly moving.
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