I've been having problems with this patch from the beginning. Initally, I couldn't get it to download. Now that it is downloaded and in my patch schedule, It seems to always fail. I can successfully detect, but once I deploy, it waits for a reboot (never did understand that one) and when it comes back from reboot, it is listed under Failed with a deploy status of FAIL (80).

Am I missing something simple?


After doing some cleanup (patch files, temp files, etc.) I have the patch installing and it even gives me the SUCCESS (102) message...but after reboot, the 102 remains. I do notice the following in event viewer:

Event Type: Error
Event Source: WSH
Event Category: None
Event ID: 1
Date: 5/26/2011
Time: 11:29:52 AM
User: N/A
Computer: TAG2666

File Name: install_flash_player_ax.exe

Unable to locate the specified file to delete.
File: C:\WINDOWS\TEMP\install_flash_player_ax.exe
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Hi Mnaylor,

Can you let me know what version of Adobe Flash you have on IE before the upgrade. What happen if you tried to execute the file install_flash_player_ax.exe, does it install the flash successfully?

I would like to see the kpatch.log where it show the deployment of the patch with debugging turned on.

Did you open a ticket with Kace Support on it? It may sound like a defect and may need to report to get it fixed. Any patch that tried 3 tries tells me is an issue, here is the FAQ on it: http://www.kace.com/support/kb/index.php?action=artikel&cat=6&id=870&artlang=en

Please let me know.

Answered 05/26/2011 by: Llee
Senior Yellow Belt

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