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  • CommentAuthordannyv
  • CommentTimeJul 30th 2009 [/align]

    Is there a way to add a due date when a ticket is either emailed in, or created? We were looking at setting the due date to 3 days after the creation.

    Danny [/align][/align]
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    [left]You can change ticket attributes using e-mail - to add a date use @due_date :[/left][left] [/left][left]@due_date Enter a date. [/left][left]The date can be in any format. For example, 2/3/2004, next friday or February 3, 2004[font=tahoma,tahoma][font=tahoma,tahoma][font="times new roman"]. [/left]
    Answered 08/26/2009 by: kross
    Orange Belt

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