Adding Approval for Child ticket

I'm working on an on-boarding process template in which HR will be the submitter for new hires, and it will run through 8 child tickets after this staged 1-8. 

I want the 9th child ticket to have an approval in order to be able to move forward with the 10th one, but it seems the approvals only apply to the parent ticket or stages 1-5.

It currently sits like this:

Parent: NEW HIRE

Child Tickets: 

- Create AD

- Hardware

- Software need 1

- Software need 2

- Software need 3

- Software need 4

- Software need 5

- Software need 6

- ALL software needs checked before starting date ( NEED APPROVAL) 

- Orientation completed

Currently the approval can only be added to the parent in order to make the rest of these child tickets, but this will create a bottleneck if the parent ticket approval is disregarded. Is there a way to start the process/parent ticket, and create all child tickets and just need approval for the 9th stage child ticket to move forward to the 10th?

0 Comments   [ + ] Show comments

Answers (1)

Posted by: Hobbsy 1 year ago
Red Belt

Who is the approver at the final step? Is it an existing IT Tech with a KACE login or is it a business approver??

You can add in fields for approval, ticket rules to drive the functionality and then maybe change the status to move the process through.

Don't be a Stranger!

Sign up today to participate, stay informed, earn points and establish a reputation for yourself!

Sign up! or login


This website uses cookies. By continuing to use this site and/or clicking the "Accept" button you are providing consent Quest Software and its affiliates do NOT sell the Personal Data you provide to us either when you register on our websites or when you do business with us. For more information about our Privacy Policy and our data protection efforts, please visit GDPR-HQ