Wise Solutions Launches Online Technical Support Center


PLYMOUTH, Mich., February 5, 2003 - In keeping with their focus on

providing customer-centered products and services to a global audience,

Wise Solutions is proud to announce the launch of the Wise Solutions

Technical Support Center. The Technical Support Center is a

sophisticated online center where customers can easily manage their

technical support issues and customer information, and get help from

Wise's award-winning technical support experts.

This "one-stop" online center was designed specifically for Wise

customers in response to customer feedback. Now, customers can easily

access their information and submit technical support questions from any

location worldwide, 24 hours a day. Wise products and services are used

all over the world, and the new Technical Support Center enhances the

company's initiatives to meet the needs of all customers throughout the


The Technical Support Center supports the entire spectrum of technical

support needs, including:

* Maintenance and Technical Support contract information

* Submitting support requests

* Tracking existing support requests

* Product updates and downloads

* Product registration information

* Free online support, such as the Wise Knowledgebase

"In our continuing efforts to improve the Wise customer experience,

we're proud to offer this personalized, state-of-the-art service center

to our customers worldwide," said Diane Mills, Technical Support

Manager. "We've worked closely with customers and our new Technical

Support Center will give them a convenient, centralized way to access

our extensive technical support resources."

The Wise Solutions Technical Support Center is available at

http://support.wise.com to all Wise customers with registered

product(s). Customers who have not yet registered their Wise products

may do so at http://support.wise.com. For questions, please call 734 456


Wise Solutions technical support bridges many of the gaps separating

customer support from customer satisfaction. Our technical support team

uses our product and industry expertise to ensure you receive valuable,

quick assistance. We offer a variety of technical support options to

suit your timeframe and budget. For more information about technical

support options, visit www.wise.com/support.asp, or call 734 456 2100.

About Wise Solutions

Wise Solutions is the leading provider of application installation and

management software and services to Fortune 1000 companies. With a

worldwide customer-base, Wise Solutions' global headquarters is located

in Plymouth, Mich.; with regional sales and professional services

offices in Washington, D.C. and Redmond, Wash.; and Europe headquarters

in the Netherlands.

Learn more about Wise Solutions on the Web at www.wise.com.


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