I would like to send an email from the Service Desk to someone in accounts payable and save a copy of the email within the original ticket. My current helpdesk software has a button called Notify Requestor. This launches a TO: and BODY: UI. I fill in the address, enter my notes and hit send. The message is sent and a copy of the BODY is added to the ticket. How can this be accomplished? Thank You.

 

 

We are a Microsoft shop. (MS Server/Exchange/Office) Migrating from Alloy to Kace. The objective is to track a request to financials related to a service request within a support ticket.

 

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Please let us know more about your environment-- what Service Desk solution are you using?

Answered 05/02/2012 by: bkelly
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  • We are a Microsoft shop. (MS Server/Exchange/Office) Migrating from Alloy to Kace. The objective is to track a request to financials related to a service request within a support ticket.
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