Tag | ITNinja

question

I am new to the Service desk part of kbox and I am needing to set up a script that will auto assign an owner. I have tried using the wizard and I think that the "default owner" under catergory values might be over riding it some how.based on a specfic location.

Dell KACE K1000 Management Appliance Service Desk Best Practices KACE Product Support

By: steveunc 3 days ago

1

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question

KACE Service Desk - Satisfaction Survey on internal IT issues?

Dell KACE K1000 Management Appliance Service Desk Miscellaneous Best Practices KACE Product Support K1000 Satisfaction Survey

By: jschu67 1 week ago

2

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question

Service Desk Notifications to Submitters. Caveats in documentation don't necessarily align with email on events section.

Service Desk KACE Product Support K1000 Service Desk

By: Domo2k 1 month ago

1

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question

Is it possible to change the service desk queue via e-mail?

Service Desk KACE Product Support

By: Domo2k 1 month ago

2

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question

What kind of attachments will service desk recognize?

Service Desk Systems Management KACE Product Support

By: londeaux 1 month ago

2

ANSWERS

question

Exchange 2010 setup instructions to relay e-mail to the service desk?

Service Desk KACE Product Support Microsoft, Inc. Exchange 2010

By: Domo2k 2 months ago

1

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question

Service Desk View By 5.4 Problem

Dell KACE K1000 Management Appliance Service Desk KACE Product Support

By: young020 3 months ago

4

ANSWERED

question

K1000 Service Desk: Adding Owner Email

Dell KACE K1000 Management Appliance Service Desk K1000 Ticket Rules KACE Product Support

By: lmland 3 months ago

1

ANSWERED

blog post

KACE: How Do I Enable Auto-Refresh Option in Service Desk? (5.4 Only)

Dell KACE K1000 Management Appliance Dell KACE K1000 Management Appliance 5 Service Desk Systems Management KACE Knowledge Base Best Practices KACE Product Support

By: KACE_Mary 3 months ago

question

Has anyone used Jira?

Service Desk Best Practices KACE Product Support

By: TankGirl 4 months ago

3

ANSWERS

question

What do your category values look like in your service desk?

Dell KACE K1000 Management Appliance Service Desk Best Practices

By: dustda18 4 months ago

3

ANSWERS

question

Lag in application of client filter in ticket creation

Dell KACE K1000 Management Appliance Service Desk KACE Product Support

By: grayematter 4 months ago

1

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blog post

Software Library Install of Adobe Reader XI

Software Dell KACE K1000 Management Appliance Service Desk Software Deployment KACE Product Support

By: tekfiend 4 months ago

question

K1000 Service Desk: Printer Not-so Friendly

Help Desk Dell KACE K1000 Management Appliance Service Desk Printing KACE Product Support

By: lmland 4 months ago

2

ANSWERED

link

How to: Finding the right Service Desk Software

Help Desk Service Desk Product Comparison

By: kjfourfive 4 months ago

question

Passing comment field from parent ticket to child tickets

Service Desk KACE Product Support

By: mstoyles 4 months ago

1

ANSWERS

blog post

Creating True SLA Timers in the KBOX Helpdesk - Part 1: What you really want from your data

Help Desk Dell KACE K1000 Management Appliance Service Desk K1000 Ticket Rules Best Practices

By: GillySpy 4 months ago

question

How to find duplicate tickets and merge the information into one ticket

Service Desk K1000 Ticket Rules KACE Product Support Dell KACE Ticket rule Ticket Rule

By: rmlawren 5 months ago

2

ANSWERED

question

Editing Service Desk tickets via email

Dell KACE K1000 Management Appliance Service Desk KACE Product Support

By: young020 5 months ago

2

ANSWERS

question

How can I clear the Service Desk and start it from zero again?

Dell KACE K1000 Management Appliance Service Desk KACE Product Support

By: matthall 5 months ago

1

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question

Service Desk required fields

Dell KACE K1000 Management Appliance Service Desk KACE Product Support

By: ddevore 6 months ago

1

ANSWERS

question

Prevent Specific Users from creating issues

Dell KACE K1000 Management Appliance Service Desk KACE Product Support

By: AJAII 6 months ago

4

ANSWERS

question

Custom Service Desk URL in E-Mails

Dell KACE K1000 Management Appliance Service Desk KACE Product Support K1000 Service Desk

By: MisterVertigo 7 months ago

1

ANSWERS

question

Ticket submitters can't see their tickets when they log into the support center.

Dell KACE Service Desk KACE Product Support

By: kwitzel 10 months ago

3

ANSWERS

question

How would users submit tickets so that it goes into a dispatch, rather than being able to pick which queue it goes into.

Service Desk KACE Product Support K1000 Service Desk

By: SvaJonny 11 months ago

1

ANSWERED

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