ManageSoft Corporation, a world leader in corporate software configuration management solutions, today announced joining the HP OpenView Solution Alliance Program to provide solutions to customers for Desktop and Software Configuration Management. The two companies will work together on the integration, marketing and co-selling of ManageSoft 6.2 and HP OpenView Service Desk to provide an IT Infrastructure Library (ITIL) closed-loop service management solution that streamlines IT service delivery and dramatically reduces IT costs for organizations.
HP OpenView Service Desk streamlines critical IT service-delivery and support processes for organizations. ManageSoft 6.2 is a comprehensive software configuration management solution, providing policy-based distribution, updating, and self-healing of software applications; plus hardware and software asset tracking, license management and automated Windows migration. The joint solution enables organizations to rapidly implement a comprehensive cost-saving solution for tracking, reporting, controlling, and supporting global IT software and hardware assets.
"HP is a world-leader in IT service management solutions for enterprise customers," said Walter Elliot, ManageSoft CEO. "ManageSoft's new relationship with HP will build on our rapidly expanding market share worldwide. For HP OpenView customers, ManageSoft adds a powerful software configuration management solution to the HP OpenView portfolio. ManageSoft gives HP OpenView users improved monitoring and control for fixed and mobile IT assets anywhere in the world. This improves help desk responsiveness and time to resolution, which can significantly reduce IT costs."
"HP is delighted to welcome ManageSoft Corporation as an HP OpenView Solution Alliance Partner," said Jim Grant, Vice President and General Manager of the HP OpenView Business. "To achieve ongoing IT savings, enterprise customers are looking for service management solutions built on industry best practices like the IT Infrastructure Library. ManageSoft is a natural complement to HP OpenView Service Desk; together they provide a compelling ITIL-based IT service management solution for our customers."
ManageSoft 6.2 integrates seamlessly with HP OpenView portfolio products including HP OpenView Service Desk and HP OpenView Network Node Manager. ManageSoft also embeds industry best-practice ITIL Release Management and Configuration Management processes in core functionality, online process documentation, and templates. Critical points of integration between ManageSoft 6.2 and HP OpenView Service Desk include:
--CLOSING THE LOOP ON IT SERVICE MANAGEMENT Â— ManageSoft 6.2 adds ITIL Release Management and Configuration Management to HP OpenView Service Desk.
--ENABLING MORE ACCURATE INVENTORY TRACKING Â— ManageSoft 6.2 populates HP OpenView Service Desk with minute-by-minute hardware and software inventory information for desktops, laptops and servers located anywhere in the world.
-- STREAMLINING IT SUPPORT Â— ManageSoft 6.2 can generate HP OpenView Service Desk incidents for any software-related event, for example if a software installation fails.
-- REDUCING HELP DESK INCIDENTS Â— ManageSoft automated self-healing prevents problems before they occur. Manually initiated self-healing can resolve problems with one click.
The HP alliance with ManageSoft will be launched this week in Lisbon, Portugal at HP Software Universe, the largest annual HP software event in Europe. ManageSoft is a Platinum sponsor for this major conference, which is expected to attract thousands of attendees from across Europe.