TCO = "Total Cost of Ownership"
TCO is something greatly reduced through implementation of desktop administration tools. But what tools?
Software inventory and metering allow you to track where software is installed and where it is being used. When a new software request comes in, removing an unused copy to free a license can result in substantial savings as opposed to simply purchasing a new copy. When it comes time to purchase upgrades or renew software maintenance contracts, a tool for providing usage statistics can easily pay for itself in a single use!
Remote Software Deployment allows for the automated installation of software during off hours, keeping deployment times down and user productivity up. With more than a dozen or so systems, the time it takes to walk from machine to machine begins to take its toll. Take into consideration that consistency also gets more difficult to maintain with larger networks (multiple administrators performing installations) and the need for such a capability becomes quickly apparent.
Remote Control allows support personnel to avoid running around the office, building, or site. However, the more obvious value comes in when taking about distant sites either down the street or across the country. A visit to such a system can get very expensive, and routine visits become out of the question.