Hey Guys,

I'm fairly new to packaging and have run in to a rather annoying problem when trying to package a PDF converter install.

What I have to do is:

- Create a Printer (using any driver);
- Create an additional Adobe PDF Converter port and;
- Make some adjustments to the newly installed printer

Now, I have been able to successfully capture almost everything, except the MSI won't add the printer port. I've trauled here and other sites trying to find any info as to why but haven't been able to find anything that has helped alot. I have gone over the registry settings on an MSI installed PC and a manual install PC and noticed some small differences with the reg_multi_sz's. So I exported them all from a working manual install and merged them in post MSI install on another box, but no dice.

Is anyone able to suggest anything that I have missed? I also tried MSIMaker's idea of capturing absolutly everything, but that hasn't helped.

I am using WPS 5.0. I have also tried using a rather old version of WinINSTALL (v7 I think) but it produced the same thing.

Any help would be much appreciated.
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with printers, make sure you restart spool service - otherwise newly installed printers are not recognized.
Answered 12/19/2005 by: revizor
Third Degree Blue Belt

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Yeah done that, restarted just to be sure, the printer itself pops up, in 'offline mode', I can't bring it online, I get a 'The operation could not be completed error'. When I go in to server properties and check the ports, the port I created when i made the printer whilst building the MSI isn't there, and that's my problem. The users don't have access to make the ports themselves.

I've got nothing on this one..
Answered 12/21/2005 by: AndyP
Senior Yellow Belt

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I have the same problem except that I am using Installshield Tuner on Adobe Acrobat Standard 7.0

The issue I have is that the applications has to be deployed Per-User and not Per-Machine. I tried using the Adobe Tuner for this which did not work since the Tuner is very limited in its capability.

I created a regular transform using the Installshield Tuner and removed the SetAllUsers = 1 custom actions (these were setting ALLUSERS to 1 within the vendor MSI). My issue is with the Adobe PDF Port - this will not get created on a Per-User Install even when I am logged in with an admin ID.

To get around this, I tried to capture just the printer and port creation and add the necessary keys/files to the MST. Now the printer gets created but it is "Offline". When I check the printer properties, on the Port Tab, the Adobe PDF Ports (My Documents\*.pdf and Desktop\*.pdf) do not show up. If I try to get the printer online I get a message - "This operation could not be completed"

I have added Adobe PDF entries to the following keys:
HKCU\Software\Microsoft\Windows NT\CurrentVersion\Devices
HKCU\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts
HKLM\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows NT X86\Drivers\Version-3\Adobe PDF Converter
HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers\Adobe PDF
HKLM\SYSTEM\CurrentControlSet\Control\Print\Monitors\Adobe PDF Port - this is where Desktop/*.pdf and My Documents/*.pdf are created
HKLM\SYSTEM\CurrentControlSet\Hardware Profiles\Current\System\CurrentControlSet\Control\Print\Printers\Adobe PDF - PrinterOnLine=1
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers\Adobe PDF

The vendor MSI has the printer spooler stopping and restarting after printer creation and I have left that as is in the MST. To verify I even rebooted the machine after install - still offline

What am I missing?
Answered 08/11/2006 by: meenasm
Senior Yellow Belt

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