In running the following preinstallation tasks

Upload Hardware Inventory

Create Single Partition

Format C: as NTFS

Install Vista/2008/7 MBR


... on a Toshiba Portege M400, I am getting the message, "Preinstallation Task Failed" | "Do you want to continue?" with the following in the CMD dialogue box behind it....


     Executing diskpart /s create_single_partition.conf


     Microsoft DiskPart version 6.1.7600

     Copyright (c) 1999 - 2008 Microsoft Corporation.

     On Computer: MININT-CTTBOSH


     The disk you specified is not valid.


     There is no disk selected.

     Executing call format_c_as_ntfs.bat

     Specified drive does not exist


I know the preinstall tasks are not corrupt because I am using them in another deployment successfully. I have also used this installation on the same model of computer successfully in the past. In addition, I have tried it on several different M400 computers all with the same result. And finally, I have reset the factory defaults of the BIOS, etc., all to no avail.


The computer is fine - if I open Windows normally and run diskpart from a command prompt and then type list disk, it is listed as 0. However, if I run the Command Prompt from the Kace Recovery menu and type the same thing, I get the message, "There are no fixed disks to show." Why the discrepency?


Can you help me get past this error? Any trouble-shooting opinions on this?

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Most likely missing proper Disk drivers in the boot environment.  May be same model computer but could have different HDD in it (possibly an AF style).  look at a 400 that works and compare the drive models in bios to see if the same.

Answered 07/24/2012 by: SMal.tmcc
Red Belt

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I'm having this same issue , we have created a new boot environment and tested fine on model (dell T5600) , I'm building another machine same model and i get the preinstallation error failed.

how can i update the drivers to make sure it works for all t5600 models

Answered 05/03/2013 by: vfernandes
Senior Yellow Belt

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