Why I have any dell computer can't inventory BIOS Serial Number?

the any dell computer is intalled with ampagent-6.2.1020-x86.msi

windows 7 or windows xp.

1 Comment   [ - ] Hide Comment


  • Can you give specifics?
Please log in to comment

Answer this question or Comment on this question for clarity


You have Dell computers in your Kace inventory and want to inventory the bios serial numbers? That information is available under Inventory Information > Hardware.
Answered 12/10/2014 by: jegolf
Red Belt

  • I can't find serial number in hardware.but other computer can find serial number in hardware.
Please log in to comment
We do not ship devices with agents from the factory today. Sounds like your looking for a turnkey method of agent deployment? Deploying through GPO on AD may be best for you. Try the K1000 Windows Agent GPO Provisioning Tool and we'll build a GPO for you. https://support.software.dell.com/k1000-systems-management-appliance/kb/133776
Answered 12/11/2014 by: usaplaza
Second Degree Blue Belt

  • I intall agent by msi.
  • I can inventory the computer information,only can't find the serial numbers.
    • Have you checked that the DELL Bioses contain serial numbers? DELL may be using service numbers instead, with a different means of accessing. Check manually with WMI.
      • How to check manually with WMI?
Please log in to comment

Answered 12/12/2014 by: EdT
Red Belt

Please log in to comment