KACE Product Support Question

Why I have any dell computer can't inventory BIOS Serial Number?

12/10/2014 1360 views

Why I have any dell computer can't inventory BIOS Serial Number?

the any dell computer is intalled with ampagent-6.2.1020-x86.msi

windows 7 or windows xp.

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  • Can you give specifics?

All Answers

You have Dell computers in your Kace inventory and want to inventory the bios serial numbers? That information is available under Inventory Information > Hardware.
Answered 12/10/2014 by: jegolf
Red Belt

  • I can't find serial number in hardware.but other computer can find serial number in hardware.
We do not ship devices with agents from the factory today. Sounds like your looking for a turnkey method of agent deployment? Deploying through GPO on AD may be best for you. Try the K1000 Windows Agent GPO Provisioning Tool and we'll build a GPO for you. https://support.software.dell.com/k1000-systems-management-appliance/kb/133776
Answered 12/11/2014 by: usaplaza
Second Degree Blue Belt

  • I intall agent by msi.
  • I can inventory the computer information,only can't find the serial numbers.
    • Have you checked that the DELL Bioses contain serial numbers? DELL may be using service numbers instead, with a different means of accessing. Check manually with WMI.
      • How to check manually with WMI?

Answered 12/12/2014 by: EdT
Red Belt

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