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Why do our KACE Systems Management devices loose connection after firewall failover?

We recently moved our K1000 to the cloud.  We have an HA pair of firewalls (PaloAlto) on our network perimeter.  When we failover to a the other node in the HA pair (doesn't seem to matter which one), we always lose a few devices. (not all devices) The only way to fix them is to reinstall the agent or the KAT tool.

When I runkbot 4 0 on the clients it appears to successfully gather and upload inventory, but the data doesn't show in the K1000.  The client shows as disconnected and last inventory is unchanged.

I'd really like to determine the root cause.  Anyone have any thoughts on this?

Thanks


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