Using Service Desk for Chance Control - Select Approver

I worked with KACE support to get the flow working and customized.  How can I make it to where the person that creates the change control can select the Approver?

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Answers (1)

Posted by: Hobbsy 1 year ago
Red Belt

The easiest way is to add your change approvers to a label, add that label to the ticket owners option. Next create a custom field using the custom SQL option to show all the members of that label in a drop down.

HINT hit the little question mark next to the custom fields section to see how to use custom SQL.

You can then use a custom rule to assign the ticket to the selected person from the drop down.

  • This is very cool.. and if we were to continue down the kace road Id really explore what could be done with it. However.... - barchetta 1 year ago
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