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Software Question


uninstall Office 2016 is not happening.

11/08/2016 1507 views
After uninstalling Office 2016 pro plus, it is reinstalling by itself after a few minutes or after a reboot on the system. Please help.

This is the system log after uninstall and rebooting the machine.


2 Comments   [ + ] Show comments

Comments

  • Are you uninstalling manually? The screenshot shows updates being installed, not Office itself. Is there some other system in place in your environment that might be deploying Office?
  • hey.. thanks. I saw that in my system the windows update was active. Maybe thats why it is installing the updates?


Community Chosen Answer

1
Have you looked in the application event logs to see WHAT exactly is triggering the repair?
It could be something like existing word or excel add-ins or other residual content in the user profile that is installed for each user when they first log on.
Clearly the source is still available to the user as well, so you need to remove access to that.
However, until you determine what exactly is kicking off the re-install, you will not make any real progress.  It has nothing to do with Windows Updates as Microsoft does not offer licensed software in this way (apart from Win 10 historically).

Answered 11/12/2016 by: EdT
Red Belt

  • okay, thanks! I will look into it. I thought that windows update is enabled that's why it is reinstalling; because once it happened such that I did not even log off and the re-installation happened right there.. It was awkward..

All Answers

0
I figured out the solution long time back but got busy so couldn't post it here. 

SO, there is no such issue with respect to the application or the windows update policy. It is not 'repairing' either.

The culprit was the SCCM policy.. The package for Office had been already created in SCCM and the detection rule was set as the product code. So, according to the Detection rule, whenever SCCM "detected" that there is no product code for this application, it initiates a push to that particular machine.. So that if the users happen to uninstall the app somehow, the SCCM will re-install it from back end.
Answered 04/20/2017 by: Ishita Tripathi
Yellow Belt

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