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Best Practices Question


Transfer Attachment from one ticket to another

10/15/2015 698 views
Hey All,

I don't know if anyone has done this before, but I am working on a multiple queue process for HR new hire tickets.  One thing that I was wondering about was transferring an attachment of the new hire's picture as a comment to other queues.  I haven't spent too much time on it because of deadlines for this project.  

I don't really need the SQL for it, but would love to know if anyone has done it, so I know if it is possible or not.  If anyone has done it, I would love to know.
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I found this link here from Dell, but it seems that it puts the wrong link in the history.  My guess is that this won't work.

Answered 10/15/2015 by: zgillette
Second Degree Green Belt

 
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