KACE Product Support Question
The K1000 "asset - inventory" connection !!!!
I have a little problem. All my inventoried computers are also in my
computer assets. Our assets are used for cost accounting and some
basic ticketing systems with the service desk.
Software licence counts are determined by the machines
in the inventory with the software installed on them.
In order to manage our licences , when machines are delivered back to IT, we delete
them from the inventory to free any unused license for other users.
My issue is.... When we delete a computer, the asset part of it will remain, which is fine!!!
But when we redeploy that PC to another user, we would like it to reconnect to the
existing asset ID of that Machine in the ASSETS. (This way we don't lose the ticket history of that machine).
The computer name is the same, but the asset creates a new machine with a new asset ID, that
has the same name as the old asset ID. A duplicate name with different asset ID basically.
Is there any way we could make The k1 connect a redeployed machine with the old asset ID
if the machine name is the same as the one already existing in the assets. The ticket history
is really important !!!
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