11/08/2019 109 views


We recently upgrade to Ver 10 for our SMA, and we have noticed that computers checking outside our network are checking in with their home private IP; 198.168.x.x 10.0.xx, and so.

previously, will show the IPS assigned IP to their router. Is this behavior normal or there is a setting/port that needs to be adjusted? 

we use SSL and route traffic from port 80 to 443, agents are configured to point to our box via DNS hostname configured in the network settings.

We rather have the computers check-in using the public IP than the private, just in case a laptop is "missing" it will call home with a router IP to document.

Thanks, any help... always helps!

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All Answers


this sounds like K1-20753
Contact support for fixing this.

Answered 11/08/2019 by: Nico_K
Red Belt

  • Got it! We'll do.

    Thank you!

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