Software Deployment Question

Simple silent install with a license file drop-NOT WORKING!!! Link2DMS...

03/28/2008 3820 views
Thank you for a taking a look. I don't know if I am too close or missing something obvious, but here is the situation. Link2DMS is a small tool that integrates into outlook, part of 3 other products. Installation is by means of vendor-supplied MSI. The only thing that needs anything done, is a file called link2dms.lic needs to be dropped into c:\program files\RBRO Solutions\Link2DMS\ folder. It should be the easiest thing in the world, but I cannot for the life of me, get the license file to drop. In Wise, I created the transform, and just browsed the file section of source computer, selected the file, selected the destination location, and clicked "add". After saving (with no errors) the compile was complete. No go. I have tried this MANY times, even manually creating new destination folders and copying the files to the Link2DMS location from within the transform, to no avail. I even created an install.bat file, to run the install silently, then xcopy to license file manually, and that didn't work either! It has been a while since I used shell commands, but the verbage I used in the batch file was:
Xcopy \\server\folder\link2dms.lic c:\Program Files\RBRO Solutions\Link2DMS.----No errors, but no copying either!.

I then tried to use the net use command in the batch file to map a drive and copy, but that didn't go either! I cannot upload yet, but I would appreciate anyone's help with this, as I am going INSANE! It would be ok if it was a tough package, with ice errors all around, but something this small is taking way too much time!

Thank You Very Much,
David Wood
Woodcock Washburn LLP
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All Answers

Hi David

Two things crossed my mind:
1. have you ever created a msi verbose log to check if the component which copies your .lic file has been executed?
2. Is the file not there or is it just invisible (I mean a hidden or system flagged file)?

Answered 03/28/2008 by: rpfenninger
Second Degree Green Belt

Is there any reason you are not streaming the file into the transform but, it appears, calling an xcopy custom action?

Answered 03/28/2008 by: Inabus
Second Degree Green Belt

Yes checking the verbose log always helps. /l*v "c:\log.txt"

It sounds like the Transform is not applying. This happend with me on Adobe reader, but I never learned why. I justed used the tool Adobe provided to create a new transform.
Answered 03/28/2008 by: kjk3407
Orange Belt

For clarification, I am only trying the xcopy, when the streaming attempts fail. I am not getting any error messages at all, but when I browse the folder after installtion, the license file was not dropped (anywhere on the the local hard drive).

Thank you, btw, for all the suggestions and help.
Answered 03/28/2008 by: nspatial
Senior Yellow Belt

So your saying you attempt to install the MSI, it fails to stream the file and that you then try an xcopy of the file outside of the MSI, manually, and this also fails?

If that is the case then I would suggest you have a permissions issue somewhere with your network share. Also worth looking at putting your long file names into quotes.

Xcopy "\\server\folder\link2dms.lic" "c:\Program Files\RBRO Solutions\Link2DMS"

Answered 03/28/2008 by: Inabus
Second Degree Green Belt

For a similar application (Caselink, also from RBRO) I just wrapped the whole install inside an Autoit script (sloppy, but gets the job done)
After the runwait msiexec stuff is done, I then do:
Filecopy("\\server\installs\Worksite 8.2\caselink 408\Caselink.lic",@ProgramFilesDir &"\RBRO Solutions\CaseLink R3",1)
Answered 03/28/2008 by: smason
Orange Belt

Thank you everyone for the help. In conclusion, there were a couple of issues. The first being the license file itself had become corrupt (strange, it had the same size and date stamp). We ended up dropping the license using altiris and a batch file to automate the install. After the license file was substituted for the replacement, I was able to batch the copy process, but we had already given the file to the server group for deployment.

I did want to extend some gratitude and appreciation to everyone for looking, and helping me with the situation. Have a great day everyone!

Answered 03/31/2008 by: nspatial
Senior Yellow Belt

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