send out daily email reminders of tickets assigned to owners
I am looking for a way for KACE to kick out daily emails to each owner listing out the tickets assigned to them. Is there a canned SQL custom ticket rule that someone has already created for this? - Mo
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Posted by: chucksteel 3 years ago
Start here: http://www.itninja.com/question/service-desk-ticket-rule-reminder-for-open-tickets-need-attention
If this doesn't work, please post the select statement for your rule and we can try to help debug.
Posted by: svmay 3 years ago
Maybe you can edit this: